Project Coordinator

Project Coordinator

ComfyHome Heating & Cooling has been established in Greensborough – Melbourne for over 40 years and is a leading and fast-growing HVAC sales, service and installation company in Melbourne.

We pride ourselves on delivering energy efficient heating and cooling solutions for our clients, outstanding customer service and our great team-based culture. We are the premium supplier and installer of Daikin, Breezair , Braemar, Brivis and most of the well-known brands in Australia.

We are always seeking for energetic, self-motivated, Project Coordinator who is passionate about delivering exceptional customer service. If you are committed to work in a fast paced, sales focused and team orientated environment, this role maybe for you.

The Role

• Coordination and scheduling installation, ongoing jobs within and management system
• Completing administration tasks that relate to the contract, including assigning sub-contractors to service requirement tasks
• Act as a liaison between customers and assigned trades to maintain communications with customers during process of task
• Carry out monitoring of system data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised
• Submission of quote requests if needed
• Invoice processing
• Ordering of parts & equipment if needed
• Handle incoming calls / emails and manage outgoing calls / emails as required
• Respond to customer queries, amend data and reissue tasks as required

The successful candidate will have:

• A background in engineering is preferred, but not MUST
• Must be self-motivated with the ability show initiative, can structure your workload based on priority and able to deal with a multitude of requests per day
• Strong customer service skills and ability to manage and escalate problems if required.
• Ability to manage and prioritise tasks to meet deadlines
• High sense of urgency and resilience
• Strong verbal and written skills
• Strong attention to detail

How to Apply

If you passionate about your profession and committed to delivering premium client experience and are looking for a beautiful environment to work in then we are looking for you!

• Click on ‘Apply For Job’ and send your covering letter and CV
• Or submit your CV to hr@comfyhome.com.au